Al Madina Takaful launches e-insurance with new mobile app

February 05, 2019

Al Madina Takaful, Oman’s first Takaful insurance provider announced a significant enhancement of its digital channels with a new mobile app and an upgraded website offering a superior online experience. The company continued to invest further in its leading technology edge to bring simplicity and convenience for customers when it comes to insurance services, a press release said.

The advanced feature-packed mobile app makes insurance accessible anytime anywhere. Customers can receive a quote and complete their policy buying instantly with the digital payment facility. The friendly, easy interface with bilingual support in Arabic and English ensures minimal input for customers and offers a smooth user experience.

Customers can reach the company anytime through the app, register and track claims and receive claims status. The app is also a convenient place for customers to know more about products or get in touch. The enhanced website with its friendly interface makes it simpler for customers to access products, information and stay updated.

Announcing the new offerings Usama al Barwani, CEO of Al Madina Takaful said, “Al Madina has been at the forefront of leveraging technology in the insurance industry and has developed a complete digital ecosystem bringing ease, speed and efficiency to customer service. We are confident that the new enhanced digital services will deliver the power of our digital offerings to customers, helping them save time and effort, and make the insurance process pleasurable and easy. Al Madina is committed to a digital future and will continue to invest into e-channels for customer convenience.”

These new offerings are part of a larger Al Madina Takaful Digital Initiative that is aimed at providing friendly, useful and simple services that customers and the wider public in Oman can enjoy. The company’s digital initiative will also support efforts in bringing more awareness about takaful.

“The new e-insurance services follow the introduction of e-kiosks designed to help consumers avail services quickly, easily, and round-the-clock. The digital offerings are ably supported by a dedicated call centre facility that is available to help and guide customers when required,” Barwani added.