BankDhofar launches cardless ATM service

June 11, 2019

BankDhofar has launched a cardless banking service through ATMs. The first-of-its-kind service in the world, enables customers to conduct ATM transactions easily by only using their mobile numbers, BankDhofar said in a press statement on Tuesday.

This innovative service is an extension of the flagship cardless cash service, which is available only with BankDhofar mobile banking app, the bank said.

Ahmed Said al Ibrahim, general manager and chief corporate services officer at BankDhofar said, “BankDhofar keeps digital technology and innovation at the core of its strategy to improve the experience of its customers. We are always keen to adopt the latest technology to ensure the utmost convenience for our customers.”

To avail from the service, customers have to activate their mobile number through BankDhofar call centre or mobile banking app. Customers may then go to the nearest BankDhofar ATM, and insert their mobile number, one-time PIN (OTP) and the card PIN. This unique service is an extension to the cardless cash service, which is available only with BankDhofar mobile banking app.  

Dr Tariq Taha, chief digital and information officer at BankDhofar said, “We are delighted to be the first bank in the world to provide cardless banking service through ATMs using mobile number. Our Customers’ convenience comes first and foremost, therefore we always provide them innovative services. Customers may conduct ATM transactions using their mobile number only.”

With cardless banking, customers can withdraw cash, pay bills, request for cheque book, balance inquiry, and request for mini statement.

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