Bank Muscat redefines Tablet banking to elevate doorstep service

August 29, 2018

Bank Muscat, the flagship financial services provider in the sultanate, in line with its vision ‘To serve you better, everyday’ and commitment to providing a distinct banking experience, has redefined Tablet banking to offer innovative and convenient door-step service for clients.

Defining the bank’s customer-centric strategy, Tablet banking is aimed at proactively reaching out to customers at the convenience of their homes or offices to help with their banking requirements.

The facility allows opening of accounts for new and existing customers, issuance of cards as well as processing of consumer and auto finance, credit cards and Bancassurance products. The Tablet can capture ID, update KYC data and generate other documents electronically.

The Tablet banking facility is made available for asalah Priority banking customers by relationship managers. The bank’s Sa’ed team has further improved doorstep banking to officials at government institutions and private sector establishments using the Tablet banking facility.

Abdulnasir al Raisi, DGM – Premier Banking, said, “Over the last 36 years, Bank Muscat has launched various initiatives to offer the best banking experience for asalah Priority banking customers. The preferred bank of choice is driven by innovative digital solutions for our segment customers. “Personalised service catering to the financial and wealth management needs of clients distinguish the asalah Priority banking experience. Reflecting the customer-centric vision of the bank, the best of banking and lifestyle solutions enrich the asalah experience. We take pride in introducing state-of-the-art banking solutions that have reached new heights with the introduction of instantaneous account opening and welcome kit in Oman. The Tablet banking works on 4G connectivity with the highest levels of security and seamless integration with back-end systems, eliminating duplication of data entry and fastest turnaround time to customers.”

Abdullah Tamman al Mashani, DGM - Institutional Sales and Product Development, said, “Aimed at enhancing banking convenience, Bank Muscat is proud to offer Tablet banking. The technology focus helps the bank to improve and make the service more convenient for clients.

“With Tablet banking, the banking requirements of customers are facilitated at the convenience of their homes or offices. Bank Muscat has redefined doorstep banking with its relationship managers and sales team proactively reaching out to customers at all levels, including high savings individuals, institutional and government clients.”

The ‘Sa’ed’ team can be contacted through the bank's 24x7 contact centre to facilitate savings or current accounts, credit cards, personal loans, Sayyarati auto loan or baituna housing loan for existing or prospective customers. As the leading bank in Oman, Bank Muscat delivers reliable, dynamic and innovative banking services to the largest banking family in Oman. The bank draws on its expertise to provide customers with the best banking products and services.

The bank enjoys an edge in hi-tech products and services, including electronic payment and web-based services in tune with the banking requirements of a young, tech-savvy generation moving towards a cashless environment. Bank Muscat has launched several initiatives to enhance services by adopting technology solutions such as mobile and Internet banking. The bank prides itself in its deep understanding of customer needs.